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My article in Lockergnome on Asus ran yesterday evening, so I've been getting a number of supportive e-mails asking for a follow-up. So here goes the continuation of the Asus P4P800-E Deluxe saga: After the incidents on Monday, I did a write-up on what happened (which is the previous entry on this site) and submitted it to: I then called Asus back on Tuesday with the intent of letting a supervisor know these were out there, already generating responses, but that I would definitely post a fair follow-up if they'd make it right. The only hitch...once again, the person answering the phone tells me that she doesn't see any supervisors around and that they must be at lunch. All of them, again? Yes. So I say I'll call back later. An hour and a half later, I call back and ask for a supervisor. This time they ask who they can say is calling. I give them my name, and she says one moment. I am then routed to a voicemail box with the ever helpful "The person at mailbox 2497 (or something like that) is not available. Please leave your message after the tone." I leave a message going over the problem and what has happened so far, but not surprisingly, in the past 3 days, no call back. So on Tuesday afternoon I decided to call NewEgg, the company I bought the board from. A number of people have asked why I didn't call the retailer in the first place... The reason is that I very specifically wanted a P4P800-E Deluxe board, and that Asus had a working revision, but only they had the power to insure one got to me - there was no way for an end-user or a retailer like NewEgg could tell from the packaging that they were sending me a rev 2.00 board and not a 1.2. Plus NewEgg has a policy of no refunds on motherboards. Anyway, I called NewEgg, explained the whole Asus experience to him, and he very helpfully agreed to break policy and give me a refund on the board. So, lessons learned: Asus = Bad Service. NewEgg rocks. I'd like to let the upper execs and management at Asus know how poorly their RMA people are acting, so I'm trying to find their email addresses. Once I have them, this whole write-up along with links to the articles will be e-mailed out. I'll be sure and post how they respond, if at all. |
